Kaprun Alpine Resort

Kaprun Rentals | Terms & conditions Nederlands Austria Deutch English Login Help Home About Apartment locations Apartments Holiday packages Surroundings F.A.Q. News and events Contact Partners Terms & conditions Terms and Conditions 2022 | 2023 1. General The following Terms and Conditions apply. These constitute the terms of contract under which Kaprun Rentals BV into accommodation agreements with its guests. Kaprun Rentals BV is mediator between the apartment owners and its guests. The guest who booked the accomondation has to be older than 21 years old at the moment the booking is made. The accommodation is rented by the guest for the agreed contract period, exclusively for use for holiday and accommodation purposes, and may only be occupied by the maximum number of people specified in the booking. When the guest is arriving with more guests than specified in the booking the access to the apartment will be denied. 2. Services and prices The services of Kaprun Rentals BV are based on its service descriptions and price calculations. The contractually agreed services and prices result from the relevant details in the reservation confirmation. Unless separately indicated in the reservation confirmation, the costs for normal energy consumption are included in the specified prices. The rental price does not include additional services required by the guest (e.g. additional cleaning, additional bed linen etc.). Upon booking, the guest enters into a binding contract with Kaprun Rentals BV the mediator for the property selected by the guest. In the case of electronic bookings, Kaprun Rentals BV shall confirm receipt of the booking electronically. The booking is made for all parties specified therein. The guest, as contractual partner of Kaprun Rentals BV, is responsible for both his or her own obligation and that of the other specified parties. Information provided electronically (service descriptions, price calculations, etc.) is binding for Kaprun Rentals BV. However, Kaprun Rentals BV expressly reserves the right to make changes to these details prior to contract conclusion. The guest will be informed of such changes at the time of reservation confirmation at the latest. If the letter of acceptance from Kaprun Rentals BV differs from the content of the guest’s booking, it is to be viewed as a new offer. Any images of the rental properties provided do represent the exact property layout rented by the guest. Kaprun Rentals BV is not responsible for Images and property descriptions stated on third party booking channels. We are specialized in the mediation of holiday houses / apartments and are therefore not for business travel. 3. Payment and security deposit The guest is obliged to pay an immediate downpayment of 30% of the total rental price if the booking date is more than six weeks of the arrival date, the final payment has to be payed six weeks before the arrival date. If the booking date is within six weeks of the arrival date the total booking amount has to be payed prior to the arrival date, after receipt of and in accordance with the terms of the reservation confirmation. The downpayment or final payment has to be made within 48 hours from the moment the booking is made. If no special agreement has been made, then the full accommodation fee, including the charges for incidental expenses and additional services, is due for payment and must be paid to Kaprun Rentals BV on commencement of the stay. The guest is obliged to pay to Kaprun Rentals BV a security deposit of at least a minimum of €500.00 for keys, furnishings and fittings made available. The security deposit must be paid before commencement during the check in of the stay and is not interest-bearing. It will be reimbursed to the guest at the end of the stay, at the latest 14 days after departure and on due return of the accommodation at the guest's departure. 4. Rental period On the day of arrival Kaprun Rentals BV shall make the accommodation available to the guest from 4 pm till 7 pm in the condition specified in the contract. Late arrivals need to inform the local key address before 7 pm otherwise there will be charged an additional fee of € 50.00. On the day of departure the guest shall hand over the vacated accommodation to Kaprun Rentals BV between 8 am and 10 am. The guest must return the accommodation clean and tidy, dispose of any waste and strip the beds. The guest is required to complete a check-in form upon arrival and a check-out form on departur, detailing the circumstances and conditions of the stay and the furnishings and fittings provided in the accommodation. The guest must make any complaints about the accommodation promptly upon taking possession of the latter, otherwise it will be assumed that the accommodation together with furnishings and fittings were in the agreed condition as stated in the contract. 5. Cancellation and non-arrival In the event of cancellation, Kaprun Rentals BV claim to payment of